Privacy policy

PRIVACY POLICY

All content of this website is owned and / or controlled by Synergy Biologics Limited.
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Synergy Biologics Limited ("we", "our", or "us") is committed to protecting and respecting your privacy. As a vitamin supplement company, we understand the importance of safeguarding sensitive health-related queries and preferences shared with us, ensuring they are handled with the utmost confidentiality. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website https://www.prod3.co.uk (the "Website") and when you engage with our services, including purchasing products and receiving marketing communications. This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
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Synergy Biologics Limited reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to this website. Synergy Biologics Limited do not make any representations about third party website that may be linked to this website.

 

INFORMATION WE COLLECT

We collect the following types of information:

Personal Data

  • Name
  • Address
  • Email address
  • Phone number (including mobile numbers for SMS communications)
  • Payment details (processed securely by third party verified payment providers)
  • Dietary preferences or conditions, if voluntarily provided, to personalise product recommendations

Automatically Collected Data

  • IP address
  • Browser type
  • Operating system
  • Information about your use of the Website (eg. Pages visited, Time spent)

SMS and Email Marketing Data

  • Mobile number
  • Email address
  • Marketing interaction data (eg. Opt-ins, Clicks on links, Open rates)

Social Media Data

  • Publicly available social media information (eg. Profile name, Interactions with social media pages and profiles)

Location Data

  • With your consent, we may collect location information to provide location based services and offers.

 

HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

  • To process and fulfil your orders.
  • To communicate with you about your orders or account.
  • To send you promotional offers and marketing messages (with your consent).
  • To send SMS reminders about items left in your shopping basket (if applicable).
  • To send email updates, newsletters and offers (with your consent).
  • To interact with you on social media platforms and improve engagement.
  • To improve functionality and performance of the Website.
  • To comply with legal obligations.

 

CONSENT FOR MARKETING COMMUNICATIONS

We only send marketing communications if you have explicit opted in. You can opt in during checkout, when creating an account, or by signing up on our Website. You can withdraw your consent at any time by:

  • Clicking the "unsubscribe" link in marketing emails.
  • Replying "STOP" to SMS messages.
  • Contacting us directly at info@synergybiologics.co.uk with the email subject line of "Opt Out".

 

SMS AND EMAIL MARKETING

SMS Marketing

With your consent, we use your mobile number to send promotional messages, including exclusive offers and updates, as well as updates on your orders and reminders for order replenishment or repeat purchases.

Email Marketing

With your consent, we use your email address to send newsletters, promotional offers, order replenishment, company updates and order-related updates and reminders for order replenishment or repeat purchases. You can unsubscribe from these emails at any time using the "unsubscribe" link included in each email.

Abandoned Basket Notifications

If you have opted in, we may send reminders via SMS or email about items left in your basket to enhance your shopping experience. You can opt out of these messages at any time. 

 

SOCIAL MEDIA MARKETING

We may use publicly available information from your social media profiles to:

  • Respond to messages or inquiries sent to our social media accounts.
  • Health or wellness related queries received via social media are treated with additional confidentiality measures to safeguard sensitive information.
  • Improve our understanding of customer preferences.
  • Provide personalised offers or content through social media platforms.

 

SHARING YOUR INFORMATION

We share your data with trusted third parties to provide services, including:

  • Payment processors (to securely process payments).
  • Delivery companies (to ship your orders).
  • Marketing service providers (for email and SMS campaigns).
  • Social media platforms (to delivery personalised content and ads).
  • Analytics providers (to improve the Website's functionality).

All third parties are contractually obligated to process your data securely and in compliance with applicable laws.

 

LOCATION BASED SERVICES

With your permission, we may collect and use your location data for personalised services, such as:

  • Displaying nearby offers or events focused on wellness or nutrition.
  • Tailoring content to your geographic region.

You can disable location tracking through your device settings.

 

DATA RETENTION

We retain your personal data only as long as necessary to:

  • Fulfil the purposes outlined in this policy.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce our agreements.

Data used for SMS and email marketing with be retained until you withdraw your consent.

 

YOUR RIGHTS

Under the UK GDPR, you have the following rights:

  • Access
    • Request a copy of the data we hold about you.
  • Correction
    • Request correction of inaccurate data.
  • Erasure
    • Request deletion of your data (subject to legal exceptions).
  • Restriction
    • Request to restrict how your data is processed.
  • Data Portability
    • Request to transfer your data to another organisation.
  • Withdraw Consent
    • Opt out of marketing communications at any time.

To exercise any of these rights, contact us at info@synergybiologics.co.uk.

 

SECURITY MEASURES

We implement technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. These include:

  • Secure encryption protocols.
  • Access control measures.
  • Regular security audits.

 

THIRD PARTY LINKS

Our Website may contain links to third party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing your data.

 

COOKIES

We use cookies to improve your browsing experience. For detailed information, refer to our Cookie Policy.

 

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page and the "Last Updated" date will be revised accordingly. Continued use of the Website signifies your acceptance of the updated policy.

 

CONTACT US

If you have questions about this Privacy Policy, contact us at:

    • Synergy Biologics Limited
      The Stamp Factory, 16 Wednesbury Road, Walsall, West Midlands, WS1 3QY.
      Email: info@synergybiologics.co.uk
      Phone: 01922 705107

     

    This Privacy Policy is designed to comply with the UK GDPR, PECR and the Data Protection Act 2018, ensuring transparency, and safeguarding your rights. Additionally, we adhere to regulations governing health-related data to protect any sensitive information your share with us, reinforcing our commitment to privacy in the health and wellness sector.

      Last Updated: January 2025